Privacy Policy

General Information:

When you visit our website, various types of information are collected, including the IP address from which you access the site, the browser version and type used to access the site, the operating system used, and the domain and time of the request. This information does not allow us to identify the user's identity, nor is that our objective. We use the collected information for statistical purposes only, which primarily allows us to improve the content and presentation of our website. Please note that we may collect additional data, such as your name, postal and email addresses, and phone number, which you voluntarily provide when browsing our site. You may also pay for and use our services using a pseudonym or anonymized data, without providing us with the aforementioned personal data.

Cookies

This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; as you browse our site, they monitor your activity and provide us with key data to facilitate navigation. If cookies are stored on your computer, you won't need to enter all the data required to access this site each time you visit. This data enables us to customize our website to suit your tastes and needs, as part of our overall effort to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To find out how to configure your browser to manage cookies, please visit your browser's Help Center. You can delete cookies already stored on your computer at any time. Please note that blocking cookies may restrict access to certain functions on our site and result in a less streamlined experience.

Data sharing with third parties:

Unless otherwise stated in this declaration, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except where required by law or where the data must be passed on in order to perform the contractual relationship to which you have subscribed. Third-party companies and associates, including online payment companies, will only have access to this data when necessary to process your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum. We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws, as set out in our privacy policy.

Google Analytics

This website uses Google Analytics, an analysis service operated by Google that helps websites understand how to customize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are unable to identify who visits our site. To learn more about Google Analytics, visit the official page.

Google Ads Remarketing

We use Google AdWords Remarketing for advertising on the internet. The AdWords remarketing program allows us to display relevant ads based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Through Google AdWords Remarketing, we are able to customize our marketing efforts to meet your needs and display only ads that are likely to interest you.

Facebook: Custom Audience Pixel (Website Custom Audience):

A Facebook Custom Audience pixel is a piece of JavaScript code installed on every page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. Among the information collected by the pixel, we find the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us track visitors as they access our site from different types of devices. We use this data for commercial purposes, and more specifically to target advertisements with the Facebook advertising platform.

Newsletter:

You will only receive advertising information via our newsletter if you authorize us to use your email address for this purpose. Our site or its affiliates will never send you newsletters or advertising emails if you have not subscribed. By subscribing to our newsletter, you can choose your interests to receive related emails. We use this information as well as your personal data to send you information that is of interest to you. If you prefer to unsubscribe from our newsletter or our advertising emails, you can click on the unsubscribe link at the bottom of our emails.

Video surveillance

The establishments are under video surveillance by Les Domaines de Fontenille SAS for the safety of persons and property.

The images are kept for one month. In the event of a security incident involving people or property, video surveillance images may nevertheless be extracted from the device. They are then kept on another medium for the duration of the proceedings related to this incident and are accessible only to authorized personnel in this context.

Images may be viewed, in the event of an incident, by authorized personnel of the establishment concerned or of the company Les Domaines de Fontenille SAS, and by law enforcement. Company personnel responsible for equipment maintenance may also access the images for this sole purpose.

To exercise your "Informatique et Libertés" rights, including your right of access to images concerning you, your right to request their deletion, your right of objection, or for any information about this system, you can contact us by writing to privacy@fontenillecollection.com or at the following postal address: 9, avenue de l’Opéra, 75001 Paris.

If, after contacting us, you believe your Data Protection rights have not been respected or that the video surveillance system does not comply with data protection rules, you may file a complaint online with the CNIL or by postal mail.

Processing of your personal data:

The personal data collected on the website, via contact forms, by telephone, or by any other means are processed in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law No. 78-17 of January 6, 1978, relating to information technology, files, and freedoms, more commonly known as the "Data Protection Act.".

The legal bases for processing are legal obligation, legitimate interest (video surveillance), consent (newsletter), or contract (reservations).

Les Domaines de Fontenille SAS will not retain the customer's personal data for longer than the period prescribed by the laws and regulations applicable to personal data.

Les Domaines de Fontenille SAS does not transfer data for processing, hosting, or remote access without the prior written consent of the customer, outside of European Union countries and countries recognized by the European Commission as providing adequate protection on the date of the transfer in question. You have the right to access, modify, rectify, withdraw consent, and delete your personal data (Article 34 of the French Data Protection Act).

To exercise it, please contact: privacy@fontenillecollection.com

Obligation to inform about the Bloctel service (article L223-2 of the Consumer Code)

«When a professional collects telephone data from a consumer, they inform the consumer of their right to register on the do-not-call list. When this information is collected during the conclusion of a contract, the contract clearly and comprehensibly mentions the existence of this right for the consumer.»

You can register for free on the telephone marketing opt-out service called BLOCTEL.